Reference

Legal clarity before you join

Our legal page puts account terms, privacy handling, cookie use, and payment-record checks in one place before you open your account.

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CONTACT ROUTES

Legal help through local channels

Legal questions need a clear route, not a generic inbox. We separate account-access questions, privacy requests, and payment-record checks so your message reaches the team that can act on it. Include your registered phone number, the payment rail used, and the device path where the issue appeared, such as Android browser, iOS Safari, or mobile web lobby.

Team online

Live chat

Use live chat from your account menu between 09:00 and 23:00 WIB for legal-routing questions. We can confirm which policy applies, then ask for email follow-up if documents or payment references are needed.

Email desk

Send privacy, correction, or account-record requests by email with your registered phone number and recent DANA, OVO, GoPay, or QRIS reference. We log the request and reply with the next account step.

Wallet support

For legal questions tied to a transfer record, contact support from the wallet page after signing in. The team can compare timestamps, payment channel names, and account status before escalating the case.

ACCOUNT CARE

How we handle legal records

Your account records are handled through named processes, not informal chat promises. We use login history, wallet references, cookie settings, and contact logs to answer legal questions tied to your account.

Registration data

When you open an account, we collect the details needed to identify you inside the account area. Legal requests may require the same phone number, email address, and username used at registration.

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer references are stored as account records so we can trace wallet activity. We use those references when you dispute a transaction or request a legal check.

Cookie choices

Cookies help keep your session active, remember basic site settings, and protect sign-in flow. You can clear browser cookies on Android Chrome, iOS Safari, or your computer browser, then sign in again.

Security checks

Before we change sensitive account data, we may ask for a one-time code, recent payment rail, or last sign-in device. This step protects your account from requests made by another person.

Retention period

We keep account and transaction records for operational, legal, and dispute-handling purposes. When a record is no longer needed for those purposes, we restrict access or remove it from active tools.

Correction requests

If your name, phone number, or email needs correction, contact us through chat or email after signing in. We compare your request with account history before confirming any update.

Common legal questions answered

These answers explain how legal and privacy requests work on your account. They do not replace the full terms, but they show the practical steps we use when you ask about access, data, cookies, payment records, or account changes tied to Indonesia use.

The account terms apply when you register, sign in, use the wallet, or access the lobby where local law permits. We ask you to read them before using account features tied to payments or personal data.

Yes. Contact us from the registered email or through signed-in chat, then include your username and phone number. We verify identity before sharing account data or explaining why a record cannot be released.

We store payment references with timestamps, account IDs, and wallet status so we can trace deposits or withdrawals. These records support dispute checks, account security, and legal requests connected to your transaction history.

Send a correction request through chat or email after signing in. We may ask for your registered phone number, recent payment method, or device details before changing email, phone, or profile data.

Cookies support sign-in, session security, and basic site preferences. You can clear them in your browser settings, but you may need to sign in again before asking for account-specific legal help.

Use live chat or email and tell us your account status, location, and the page you were trying to open. Access depends on local law, and support can explain the account step shown on your screen.

Simple account-routing questions are usually answered during support hours. Requests involving payment records, data copies, or profile corrections take longer because we check identity, transaction references, and recent account activity first.

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